Refunds and Returns Policy
Effective Date: 28th August 2024
Introduction
At Zoomo Tech Sdn Bhd (“we,” “our,” or “us”), we are committed to providing high-quality digital services, including software design, development, and maintenance for mobile apps, web systems, and web servers. While our primary goal is to ensure customer satisfaction, we understand that situations may arise where you are not completely satisfied with our services. This Refunds and Returns Policy outlines the process, conditions, and timeframes for requesting a refund.
1. Digital Services Provided
This policy applies to all digital services purchased through our websites, https://www.zoomotech.com.my and https://zoomotech.com.my, including but not limited to software development, mobile app design, web system design, and web server maintenance.
2. General Refund Policy
Due to the nature of our digital services, refunds are generally not provided once the service has been delivered or commenced. However, we do offer refunds in exceptional circumstances where the service provided does not meet the agreed-upon specifications or contains significant defects that cannot be resolved.
3. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Proof of Purchase: You must provide a valid proof of purchase, such as an invoice or receipt, showing the date of purchase and the specific service purchased.
- Proof of Software Faulty: You must provide evidence that the software or service delivered contains significant faults or defects that were not caused by improper use or unauthorized modifications.
- Timely Request: You must submit a refund request within 14 days of the service delivery date. Refund requests made after this period will not be considered.
4. How to Initiate a Refund
To initiate a refund, please follow these steps:
- Contact Us: Send an email to enquiry@zoomotech.com.my with the subject line “Refund Request – [Your Service Name]”. In your email, include your name, contact information, proof of purchase, and a detailed description of the issue with the service provided, including any relevant supporting documentation (e.g., screenshots, error logs).
- Review Process: Upon receiving your refund request, our team will review the details and may contact you for additional information or clarification. The review process may take up to 14 business days.
- Refund Decision: After our review, we will notify you via email of the outcome. If your refund request is approved, we will process the refund within 7 business days of approval. Refunds will be issued using the original payment method.
5. Partial Refunds
In some cases, we may offer partial refunds based on the scope of the services delivered and the extent of the issue. Partial refunds will be determined on a case-by-case basis during the review process.
6. Non-Refundable Services
The following services are non-refundable:
- Consultation Fees: Any fees paid for consultation services are non-refundable.
- Completed Milestones: Services or deliverables that have been completed and accepted by you are non-refundable.
- Customization Requests: Customization requests or changes to the original project scope after the work has begun may incur additional charges and are non-refundable.
7. Fees and Costs
If a refund is approved, it may be subject to the deduction of any applicable fees, such as transaction fees or administrative costs. You will be informed of any such deductions before the refund is processed.
8. Customer Support
For any questions or concerns regarding our Refunds and Returns Policy, or to initiate a refund request, please contact our customer support team:
Zoomo Tech Sdn Bhd
Unit 6, Level 4, SetiaWalk Mall (Block K),
SetiaWalk, Persiaran Wawasan,
Pusat Bandar Puchong, 47160 Puchong,
Selangor, Malaysia
Email: enquiry@zoomotech.com.my
9. Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed of any changes.